By integrating with your Practice Managmenet system your practice can now have the luxury of automating patient outreach to generate new reviews at just the right time in the patient journey.
Your practice management software and MDidentity combined simplifies managing your patient outreach, review generation and management. Once a patient checks out, MDidentity will automatically evaluate the patient and identify if they're a good fit for a review request. MDidentity will then schedule the patient outreach using the preferred contact method of Email or Text Message encouraging the patient to leave a review.
MDidentity is a web-based software designed for medical practices to:
Generate new patient reviews
Increase patient engagement
Reduce staff resource time
With MDidentity you can easily generate new quality reviews for all of your locations and providers with little to no effort.
Automated patient outreach
Patient type segmentation
Re-engagement drip campaigns
Split request automation
E-mail and SMS review requests
HIPAA Compliant direct replies
Complimentary microsite and wordpress plugin
Take the guesswork out of follow up & know how well your marketing investments are paying off.
Visit Type Campaigns: Not every patient should get a review request. Connect with patients at the right time in their patient journey and receive a review from the happiest patients.
Custom email and Text Messages: Patients don't open impersonal messages. Each email and SMS we send is personalized just for that patient.
Real Patient Reviews: Since each email and SMS message is customized to the patient experience we make sure you get the right patient to review the right location and doctor.
Custom Microsite: Receive a free mobile optimized microsite for generating new, quality reviews. There is no longer a need to call your website company and pay for costly changes.
Real-time Review Alerts: Patients with critical feedback expect a response within 24 hours. We'll keep you aware with new review email alerts so you can meet your patient's expectations.
HIPAA Compliant Responses: A public review is not express written consent to reuse patient health information. Use our HIPAA Compliant canned responses that have been reviewed by real HIPAA compliance officers.
SMS Quick Reply: Not all patients want to leave a Google review. Sometimes they just want to share their feedback. Track and reply to those messages directly from our dashboard to increase your conversion
Graphical Dashboards: Not everyone likes Excel spreadsheets. Receive customizable dashboards with graphs and charts that you can download or print. Send Shareable Links for interactable dashboards that don't require login.
Review Reports: For those that love the data you can run robust reports that can be exported to excel. Slice and dice the data in the way you need it.
Wordpress Plugin: Re-market your reputation by integrating MDidentity with your Wordpress website. With our plug and play live widgets you get to control what patients see right in the MDidentity software.
619 Brighton Ave. Suite 202
Portland, ME 04102